Explainer Videos, a division of Creamy Animation, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
- Scope
This Privacy Policy applies to personal information collected through:
- Our website (ExplainerVideos.ca)
- Forms on the site (for example: contact, quote, consultation requests)
- Email, phone, and other communications you initiate with us
- Analytics and cookies used on our website
This policy does not apply to third-party websites that may be linked from our site.
- Personal information we collect
We may collect the following categories of information:
A. Information you provide directly
- Contact details (name, email address, phone number, company/organization)
- Project details (goals, timelines, budget ranges, creative briefs, requirements)
- Communication content (messages you send us, meeting notes, and attachments you provide)
B. Information collected automatically
- Device and browser information (browser type, operating system)
- Usage data (pages visited, time on site, referral URLs)
- Approximate location derived from IP address
- Cookie and similar technology data (as described below)
C. Information from service providers
If we use embedded forms, scheduling tools, analytics, chat widgets, email marketing tools, payment processors, or CRM tools, those providers may supply us with information related to your interactions, subject to their own privacy terms.
- How we use personal information
We use personal information to:
- Respond to inquiries and provide estimates, proposals, or statements of work
- Communicate about your project and deliver services you request
- Schedule meetings and manage client relationships
- Improve website performance, content, and user experience
- Maintain security, prevent fraud, and protect our systems
- Comply with legal obligations and enforce our agreements
We do not sell your personal information in the ordinary meaning of “sell.”
- Cookies and analytics
We use cookies and similar technologies to:
- Operate the site and remember preferences
- Understand website traffic and performance (for example: which pages are most useful)
- Measure marketing effectiveness (if applicable)
Cookie controls
You can control cookies through your browser settings. If we use a cookie banner or consent tool, you can manage preferences there as well. Blocking certain cookies may affect site functionality.
- How we share personal information
We may share personal information with:
- Service providers that help us operate our business (for example: website hosting, analytics, form tools, scheduling, email delivery, CRM, and cloud storage). These providers are permitted to use personal information only to perform services for us.
- Professional advisors (legal, accounting) when necessary for business operations
- Authorities if required by law, legal process, or to protect rights, safety, and security
- Parties involved in a business transaction (for example: merger, acquisition, financing, or sale of assets), where information may be transferred as part of that transaction
- International data transfers
Our service providers or systems may process and store personal information outside your province, state, or country (including Canada and the United States). Privacy laws in those jurisdictions may differ. We take reasonable steps to protect personal information when it is handled by service providers. - Retention
We keep personal information only as long as necessary for the purposes described in this policy, including:
- Providing services and maintaining business records
- Resolving disputes and enforcing agreements
- Meeting legal, tax, and regulatory requirements
- Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security. - Your choices and rights
Depending on where you live, you may have rights regarding your personal information, such as:
- Requesting access to the personal information we hold about you
- Requesting correction of inaccurate or incomplete information
- Withdrawing consent where processing is based on consent
- Requesting deletion, subject to legal and operational limitations
- Requesting information about how we use and share personal information
To exercise these rights, contact us using the details in Section 13.
- Marketing communications
If you opt in to receive marketing emails, you can unsubscribe at any time by using the unsubscribe link in the email or by contacting us. Transactional communications (for example: replies to inquiries and project-related messages) may still be sent. - Children’s privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate steps. - Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. Continued use of the site after an update means you accept the revised policy. - Contact us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact: hello at explainervideos.ca
